We pride ourselves on making the absolute highest in quality wetsuits using only the best materials; if however you find yourself in the unfortunate situation of needing to make a warranty claim we have made it as quick and painless as possible for you. Please email Warranty@cheerwetsuits.comand we will be in contact with you to sort the issue out and get you back in the water with as little down time as possible. In your email please include as much detail as you can about the problem including photos if possible along with you order number or receipt if purchased in-store.
What we cover your wetsuit for from date of original purchase:
Manufacturer faults - 1 year
Seams - 1 year
Hevea Rubber - 1 year
What we don't cover:
Normal wear and tear
Worn in chemicals (such as chlorine swimming pools)
Tears and fingernail knicks to smoothskin
Repairs or alterations done by anyone other than the manufacturer
Rips and tears caused by reefs or similar
Used for anything other than what the wetsuits was designed for (ie used as a tow rope)
Where it is clear excessive force has been used
Sale or seconds items
Where original proof of purchase is not available
The manufacturer reserves the right to repair, replace or refuse all claims.
RETURNS & EXCHANGES
For items purchased through the online store www.cheerwetsuits.com, we offer a 30 day exchange or returns policy from the date you received your item*. The wetsuit is to be in original, unused with tags condition to be accepted for exchange or return.
The whole reason we are now making made-to-order suits is to reduce our emissions and footprint and don't want to needlessly make wetsuits. Therefore we strongly encourage you to contact us beforehand if you are unsure about sizing. Any return shipping is at the expense of the customer.
Please email us at Warranty@cheerwetsuits.com and please specify your reason for exchange or return and as much information as possible so that we can provide you with the best solution.
*Sizes subject to availability, sale items are not available for exchange.